Contact Us
Phone: 925-372-4400
Mental Health Network Provider
This page contains resources for Contra Costa Mental Health Plan Network Providers only.
The Care Management Unit (CMU) oversees the outpatient specialty mental health services provided by the Contra Costa Mental Health Provider Network. The network consists of MDs, PhDs, LCSWs, and LMFTs who may provide:
- Mental health assessments
- Individual, group or family psychotherapy
- Medication management services.
Approximately 25% of all patients seen in the Contra Costa Mental Health Division are served on the network
Trainings
Currently, all trainings will be on Zoom. Link to the meeting will be sent to network providers via email. You can also contact CMU at the number below, for information.
Enhancements to CPT Codes Training
-
The next training is TBD
CMU Review Trainings
The Care Management Unit Review trainings are an opportunity for new network providers to learn the business line requirements and how to submit claims. We also cover the features and benefits of using the county provider portal. Seasoned network providers are welcome at any time for a refresher.
Currently, all trainings will be on Zoom. Link to the meeting will be sent to network providers via email. You can also contact CMU at the number below, for information.
- Wednesday, July 17, 2024, 9:00 a.m. – 12:30 p.m.
- Monday, August 19, 2024, 9:00 a.m. – 12:30 p.m.
- Wednesday, September 18, 2024, 9:00 a.m. – 12:30 p.m.
- Wednesday, October 16, 2024, 9:00 a.m. – 12:30 p.m.
- Monday, November 18, 2024, 9:00 a.m. – 12:30 p.m.
- Wednesday, December 18, 2024, 9:00 a.m. – 12:30 p.m.
CMU Documentation Training
The Clinical Documentation and Audit Preparation training is an opportunity for all Network Providers to review best practices in clinical documentation, how to effectively chart to Medical and Service Necessity, and create appropriate Partnership Plans. Attendance at this training will assist providers in maintaining paper charts that are audit-ready.
- The next training is TBD
Contact
In addition to the authorization process, CMU manages the network of service providers and the claims process. Contact the appropriate option below with questions.
- Phone: 925-372-4400
- Fax: 925-372-4410
| Option # | Option Description |
|---|---|
| Option 1 | CMU Clinician of the Day Clinical Consultations, Eligibility, Special Requests |
| Option 2 | Initial Authorization Requests |
| Option 4 | CMU Claims Department |
| Option 6 | CMU Provider Services Availability, Supplies, Address updates, New Providers |
Email: CMUProvider.Services@cchealth.org
Provider Portal Technical Support
- Phone: 925-957-7272
- BHS.Support@cchealth.org
Availity Support
- If you have any questions or problems, contact Availity directly