Primary Care
Your Primary Care Provider (PCP) is important!
Your Primary Care Provider (PCP) takes care of your general health care needs. PCPs give you regular checkups to monitor your health and make sure you stay healthy. Your PCP also helps coordinate most of the other medical care you get, like certain labs you may need or care from a specialist.
If you are a CCHP Medi-Cal member, you will be assigned a CCHP PCP if you do not pick one.
Visit your PCP
You can find your assigned PCP or Care Team members in the MyChart member portal or call us at 1-877-661-6230 (TTY 711 for hearing or speech impaired). You can sign up for a MyChart account if you don’t already have one.
You should make an appointment with your PCP within 120 days after joining CCHP. Children under 18 months should be seen within 60 days for routine check-ups and immunizations. Pregnant members should be seen within 2 weeks of joining CCHP.
Changing your PCP
CCHP members can change their PCP any time. Just fill out our online form or call CCHP Member Services at 1-877-661-6230 (Option 2) (TTY 711 for hearing or speech impaired). You can search for a new PCP by location, gender, language, or other features.
- Medi-Cal and County Plan B members may choose a PCP from the Regional Medi-Cal Center (RMC) network or Community Provider Network (CPN).
- County Plan A, County Plan A2, and IHSS Plan A2 members may choose a PCP from the Regional Medical Center (RMC) network.
- Members with other primary health coverage can see a PCP that is allowed under their primary insurance. Members will be restricted to getting care through a CCHP plan provider only if a service or benefit is not covered under the other primary health coverage, and is only covered under the CCHP plan.
Provider not in CCHP's network?
If you had previously been seeing a provider that is not in CCHP’s network, and you want to continue to see that provider, ask CCHP for “Continuity of Care.” Just call Member Services, Monday – Friday, 8am – 5pm, at 1-877-661-6230 (Option 2) (TTY 711 for hearing or speech impaired). CCHP will review your case and let you if you are approved to continue to see your previous provider for a certain amount of time (up to 12 months), and have it be covered by CCHP.
Contact Us
CCHP Member Services
Monday – Friday, 8 a.m. – 5 p.m.
1-877-661-6230 (Option 2)
(TTY 711 for hearing or speech impaired)